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| Duration: |
1 Day |
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| Designed for: |
Anyone who will be involved in contacting potential or existing customers using the telephone. |
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| Aims: |
To introduce the telephone as a sales tool, the course shows how to employ effective techniques to contact prospective customers, sell the company's product/services and expand existing orders. |
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| Objectives: |
At the end of the course, delegates will be
able to:
- Communicate effectively on the telephone
- Plan, organise and prepare calls
- Professionally sell the company's products/services
- Overcome objections
- Confidently close a sale.
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| Content: |
- Communication skills - voice, attitude, listening and questioning
- Identify the decision maker
- Create the right first impression
- Establish rapport
- Effectively listen and clarify
- Recognise buying signals
- Overcome objections
- Successfully close
- Action Plan.
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| Method: |
Delegates will receive reference material. The emphasis will be on enhanced knowledge, understanding and skills development gained through discussion, exchange of views and practical exercises. |
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