| Duration: |
1 Day |
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| Designed for: |
People who need to negotiate with others at work, including colleagues and customers (internal and external). |
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| Aims: |
To identify the link between communication style and influencing the behaviour of others. To introduce the principles of negotiation. |
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| Objectives: |
At the end of the course, delegates will be
able to:
- Describe the different approaches to negotiation
- Explain how motivation and thinking styles impact on negotiations
- Use enhanced questioning and listening skills
- Prepare for a negotiation.
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| Content: |
- Understanding what makes people tick
- Setting objectives
- Identifying the limits of compromise
- Analysing the other side's position
- Understanding the stages of negotiation
- Different negotiating styles
- Negotiating a win/win outcome.
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| Method: |
Delegates will receive reference material. The emphasis will be on enhanced knowledge, understanding and skills development gained through discussion, exchange of views and practical exercises. |
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