| Duration: |
1 Day |
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| Designed for: |
Designed for people who are involved in negotiations with customers, suppliers and colleagues. |
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| Aims: |
To equip delegates with the knowledge and skills to influence positive behaviour, establish and maintain rapport with customer, suppliers and colleagues. |
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| Objectives: |
At the end of the course, delegates will be
able to:
- Influence Positively
- Establish and Maintain Rapport
- Negotiation Styles
- Negotiation Practice.
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| Content: |
- The Principles of Influencing People
- Persuasive Communication Skills
- Finding out What Others Want
- The Art of Using Conversational Questions
- Using Summaries to Help Understanding
- Structuring the Conversation
- Your Communication Style
- How to "Sell" Your Ideas to Others
- How to Deal with conflict and Disagreement
- Using Empathy
- Dealing with Objections and Challenging Questions.
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| Method: |
Delegates will receive reference material. The emphasis will be on enhanced knowledge, understanding and skills development gained through discussion, exchange of views and practical exercises. |
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