| Duration: |
2 Days |
|
| |
| Designed for: |
Anyone whose work involves facilitating in meetings or training courses and those who work in project teams or problem solving and decision making groups. |
| |
| Aims: |
To examine the role of a facilitator and the tools and techniques required for effective facilitation. |
| |
| Objectives: |
At the end of the course, delegates will be
able to:
- List situations in the workplace where facilitation skills are required
- Identify differences between facilitating and directing groups
- Apply a structured approach to facilitating groups
- Explain how to implement a variety of problem solving techniques to aid group/team decisions
- Describe planning tools that might be used by a group/team
- Demonstrate effective communication skills
- Motivate and encourage groups to maintain energy and participation
- Describe how to manage conflict within a group/team.
|
| |
| Content: |
- The facilitator's role & responsibilities
- Definition of facilitation
- Structuring facilitation
- Clarifying outcomes
- Problem-solving
- Examination of a variety of techniques that will aid the group/team find solutions
- Planning tools
- Communication skills for facilitators
- Listening & questioning
- Motivating others
- Managing conflict
- Understanding why conflict occurs; constructive destructive v criticism; handling conflict positively.
|
| |
| Method: |
Delegates will receive reference material. The emphasis will be on enhanced knowledge, understanding and skills development gained through discussion, exchange of views and practical exercises. |
| |
