| Duration: |
1 Day |
|
| |
| Designed for: |
Managers and Team Leaders who wish to develop the skills to handle difficult behaviour in the workplace. |
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| Aims: |
To equip delegates with techniques for handling difficult behaviour both on a one to one basis and within the team. |
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| Objectives: |
At the end of the course, delegates will be
able to:
- Define the term "difficult behaviour"
- Identify behavioural styles using
Transactional Analysis
- Give examples of behavioural styles found in the workplace
- Using Transactional Analysis, describe how to handle a variety of behaviours
- Explain how to avoid conflict with an individual
- Describe techniques to help resolve conflict within the team.
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| |
| Content: |
- What is difficult behaviour
- Transactional Analysis and it's relevance to
the workplace
- How people behave at work
- Adapting our behaviour to deal with others
- Understanding how conflict arises
- Avoiding conflict with another team member
- Handling conflict within the team.
|
| |
| Method: |
Delegates will receive reference material. The emphasis will be on enhanced knowledge, understanding and skills development gained through discussion, exchange of views and practical exercises. |
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